At Electrical Discounted Supplies, we always want our customers to have a positive shopping experience but understand that mistakes can sometimes be made. This is why we’ve kept our returns policy simple.
For all returns, the following conditions apply:
- Goods must be returned in the same condition they were received in (unopened in their original, sealed packaging with no missing parts); otherwise, a handling charge will apply.
- All returns must be approved by obtaining a Returns Number (RMA) before sending the item back.
To obtain a Returns Number, please email firstname.lastname@example.org.
For any mistake or error on our part, a full no-quibble refund will be issued. Claims for short deliveries, damaged, or incomplete items must be made via email within 48 hours of delivery.
If a fault develops on your item, Electrical Discounted Supplies kindly ask you to contact us in the first instance.
If you no longer wish to keep the item within 14 days of receipt, please contact us to arrange a return. The item must be returned either in person or using a traceable postage method (at the buyer’s own expense). All products must be well packaged with no writing or tape on the boxes.
When the above is met, the cost of the item will be refunded in full but not any associated P+P costs.
Special Order Goods
For all non-stock items that are sourced for individual requests, please note a handling charge will apply regardless of the reason for return. Cut-to-order cable is classified as special order goods and is therefore non-refundable under any circumstance.